Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

No, customizations, such as size customization, sleeve or neckline changes or garment length alterations are completely free. The price you see at checkout is the final amount you pay, with no hidden charges for customization

Our standard size chart reflects body measurements, while the actual garment includes additional ease for comfort and movement. This ease typically ranges from 2” to 6”, depending on the design and intended fit of the outfit. 
If your body proportions don’t align perfectly with our size chart, if you fall between sizes, or if you need different sizes for the top and bottom, we offer a Custom Size option. Simply provide your bust, waist, and hip measurements, along with your height and preferred fit, for an outfit tailored just for you.

Yes, we do offer standard sizes. Our mission is to create clothing that makes you feel good, and inclusivity is at the heart of what we do. While we generally keep safety stock in sizes XS to XL due to higher demand, we primarily follow a made-to-order approach. We encourage you to explore our Custom Order option for a piece tailored specifically to your measurements and preferences

We offer one free alteration on every custom order. To be eligible, the alteration request must be submitted within 7 days of delivery, after which we’ll arrange a free pickup and delivery. Please note that custom-made products are not eligible for refunds or exchanges.

Alteration Scope:

• Sleeve changes
• Collar modifications
• Bust/Waist adjustments: Up to ±2 inches total
• Length adjustments: Any reduction possible, with a maximum increase of 1 inch 
  
  For alterations beyond these limits, we assess each case individually to determine eligibility based on measurement discrepancies. Tree remakes are dispatched within 7 days of receiving the returned product. To request an alteration,

Our goal is for you to truly love what you’ve ordered and wear it for years to come. If the remake still isn’t right (which we believe is very unlikely), we’ll be happy to do it again. However, a flat ₹500 fee will be charged to cover pickup, logistics, and dispatch costs.

• We are unable to provide refunds due to the significant amount of effort and resources invested in the design, production, and operations of each and every product
• However, we issue refunds for fulfilment errors, which include incorrect shipments or missing items. If eligible, the refund will be processed through the original payment method and should be completed within one week of the request being initiated 
• For Custom-made Orders
• No store credits or exchanges are processed for custom-made orders. We only offer alterations 
• Please refer to the Customization section - Alterations to know more
For Standard Orders
• We accept returns and exchanges of unused products within 7 days of the order delivery
• We offer size exchanges and store credits, which will be valid for 6 months from the date of issue  
• Only one exchange will be offered for a particular order, shipping costs will have to be borne by you for any subsequent exchange requests
• Items on sale/ discount will not be eligible for returns or exchange

• For return or exchange, email us at hello@shadesofearth.co or WhatsApp us at 
+91 8143887885
• Once we receive your return or exchange request, please allow up to 3 business days for us to process it. The pick-up and return to our studio may take up to 7 additional business days.
• We will process a reverse pick up and return/ exchange costs are on us for the first time  
We request you to return the unused products in their original condition i.e. unwashed, undamaged, with tags attached 
• Once the product reaches our studio a quality check will be done, post which we will issue the store credit or ship the exchange order within 7 business days
• To find out the status of your return or exchange request, email us at hello@shadesofearth.co

For domestic orders, we accept credit cards - Mastercard, Visa, and American Express, Net Banking - All major banks, Debit Card - All major banks, Wallet, Store Credits and COD. For international orders, we accept credit cards - Mastercard, Visa and American Express and PayPal

Yes, we offer Cash On Delivery for domestic orders. COD payment can be done on orders upto INR 5000. For orders above INR 5000, only prepaid options are available. 

You can enter your store credit number in the ‘Gift card or discount code’ field on the payment page to redeem it within 6 months of receiving it.